1. Please read these terms and conditions carefully before using the I Dream of...Chocolate! Website.
1a. By using this website, You signify Your agreement to be bound by these terms and conditions.
1b. Customers and visitors to this website are referred to as "You" or "Your" and I Dream of...Chocolate! and/or the owner thereof is referred to as "us" or "We"
2. Security and Order Information
2a. Our website links to other sites Please be aware that We are not responsible for the privacy practices of these other sites.
2b. If You pay by credit or debit card, Your details are handled by Paypal on their secure server. We therefore have no access to Your card details; however, We collect certain information to process Your transaction and fulfil Your order. You can be confident We will not disclose Your details to anybody, unless required to do so by the law.
2c. When You place an order to purchase a product We will send You an email confirming receipt of Your order and containing the details of Your order including the transaction.
2d. Your order represents an offer to Us to purchase a product which is accepted by Us when We process payment for Your order. When We accept Your order, We will send a dispatch Confirmation email. Any products which We have not confirmed in the Dispatch Confirmation email do not form part of that contract.
2e. If You have incorrectly entered Your email address Your confirmation and Dispatch Confirmation email may fail. So long as payment has been processed successfully this will in no way affect Your order.
2f. Failure by Us to send a receipt confirmation email or dispatch confirmation email in no way invalidates Your offer or Our acceptance of Your offer.
2g. We sell goods only to end-user consumers. All goods are sold subject to the condition that they will not be re-sold or otherwise circulated without Our prior written consent.
2h. We will confirm acceptance of Your order. This will either be by a message on the website immediately after You have confirmed Your order, or by us sending an e-mail to the email address You have provided to us. We may do both. At this point the purchase contract will be made and We will supply the goods to You in accordance with Your order and these Terms and Conditions.
2i. The purchaser of any products containing alcohol must be of legal drinking age in their country of residence or in the country from which they are accessing 'the site'.
3. Price and Delivery Charges
3a. The price of the goods will be as quoted on the website at the time You confirm Your order (usually by clicking the "Checkout" button).
3b. The prices stated on the website will be inclusive of any VAT payable.
3c. The price of the goods does not include a charge for delivery. The delivery charge is calculated automatically and shown on the website when You place Your order.
3d. Prices & Product Details
3e. Our web site will display prices in £Sterling and purchases will always be completed in £Sterling.
3f. We endeavour to ensure that the information shown on the web site is accurate however We cannot guarantee that information and offer no warranties as to the accuracy.
3g. We cannot be held responsible for typographical errors on the web site, including but not limited to those regarding price. We reserve the right to make changes to Our web site including prices, products, ingredients and terms & conditions without any notice being given.
3h. All products and services are subject to availability and may be withdrawn from sale at any time. If for any reason goods ordered are not available You may be offered an alternative. This alternative will be offered by email. We will never ship an alternative product without obtaining authorisation beforehand.
4a. Delivery will be made to the address specified by You when You make Your purchase at Checkout. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from Our delivery schedule altogether.
4b. Products are subject to availability. The website is updated on a regular basis but in the event of non-availability of any goods You order, We may offer a reasonable substitute.
4c. We will always try to supply You with the full quantity that You have ordered. In the event that the goods delivered to You are incomplete or include incorrect goods, You must notify us promptly. If You are not satisfied with the quantity You have received We will arrange with You for these goods to be returned to us (please note that the goods must not be used and must be in good condition). Provided it is returned in its original packaging and the product has not been consumed, other than is reasonable to establish the quality of the product You are not happy with, We will refund the entire purchase price including the cost of postage, or alternatively, We will exchange the item for You.
4d. You will not be charged for any incorrect goods or goods which You have not received.
4e. In any event, Our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.
4f. An appropriate person must receive all goods on delivery. If no-one is at the address when the delivery is attempted the goods will be retained by the delivery company. They will leave notification of delivery. It is Your responsibility to re-arrange delivery. Please note adverse weather conditions or other events outside of Our reasonable control may result in the occasional late or cancelled delivery. If that is the case We will endeavour to contact You as soon as We are able to in order to reschedule Your delivery time and date. In any event Our liability to You will be limited to the price of goods not delivered and the cost of delivery.
4g. Should You fail to be present for Your delivery, We are entitled to charge You in full for an amount equal to the cost of perishable items contained in Your order and the cost of delivery.
5. Overseas Orders
5a. We only deliver to addresses in the U.K.
5b. Full valid postcodes are required for every delivery. We do not accept any orders without one. If You provide an incorrect address, including the postcode, We do not accept any responsibility for a failure of an order to arrive or any costs involved in redirecting that order.
6. Defective Goods, Return and Refund
6a. We guarantee the quality of Our products. You must inspect the products and notify us promptly of any dissatisfaction with Your order. We will promptly and fully refund the cost or replace any products if one of the criteria set out below applies to the product/s delivered to You:
- Not what You ordered;
- The delivery is of an incorrect quantity;
- If You do not receive the products ordered.
6b. Once You have notified us, We will email You giving You the choice to see the sum debited to us from Your credit card to be re-credited to Your account as soon as possible or the product to be replaced by the product originally ordered within 30 days of Your order. We will arrange with You for the products to be returned to us.
7. Amendment of Orders and Cancellation Rights
7a. Orders may be cancelled if the product has not been dispatched. We will notify You via e-mail if We have insufficient stock to deliver the products You have ordered. If this is the case, We will contact You to advise of an availability date, offer You a substitute product or refund the sum of the out of stock item. After Your goods have been dispatched We cannot accept cancellation.
7b. The Right of Withdrawal of 8 days does not apply to contracts for the supply of perishable food goods including chocolate.
8. Warranty and Liability
8a. Nothing in these Terms and Conditions will restrict Our liability for death or personal injury resulting from Our negligence, neither will any of these terms restrict any of Your statutory rights.
8b. In addition to paragraph 4f We will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in Our performance or failure to perform Our obligations if that delay or failure to perform is due to any cause or circumstance beyond Our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war.
8c. Other than as set out in clause 8a, Our maximum liability arising out of any order for the supply of goods to You under this contract will be limited to the retail price of the goods and delivery contained in that order.
9. Feedback and Complaints
9a. We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that Your experience as a customer of Ours is a positive one, We nevertheless want to hear from You if You have any cause for complaint.
9b. If You wish to complain about any aspect of Your dealings with Us, please contact Us in one of the following ways:
9c. By email, addressed to firstname.lastname@example.org
9d. Using Our 'Contact Us' form, on Our website
9e. By contacting Us by telephone on 07432 845 806
10a. All content included on the website, such as text, graphics, logos, button icons, and images belong to Us, and are protected by United Kingdom and international copyright laws
10b. All photographs published on this website are the copyright of their respective owners, whose permission should be sought in writing for their use by other parties.
11. Governing Law & Jurisdiction
11a. These terms and conditions shall be governed by and construed in accordance with the laws of England and You irrevocably submit to the exclusive jurisdiction of the courts of England.
12. Statutory Rights
12a. These terms and conditions in no way affect Your statutory rights.
13. Promotional Codes
13a. You may only use one promotional code per order.